Frequently asked questions

Before you
get in touch.

How does a request with COLIGHT&SOUND work?

You put your setup together straight from the price list and send us the summary by email via the cart. We check availability and feasibility and come back with a binding quote including proposed dates.

I know very little about technology, does that still work?

Yes, and that is the normal case for corporate events, trade shows and conferences. Just describe what is happening, how big the room or site is and how many guests are coming. We tell you what you need, and just as clearly what you do not. On request we handle setup, operation and take-down, so you do not have to worry about anything.

Can I rent just a single device?

Yes, from one item upwards. Whether it is a single radio for the caretaker or the full technical package for a festival stage, both are perfectly normal requests.

What is included in the rental price?

Rental prices are provided on request in an individual quote. Support, programming, network setup, pre-programming and transport can be booked separately; we agree the scope with you individually.

How do pickup and return work?

Pickup and return take place at our location in Berlin by prior appointment. Alternatively we handle delivery, calculated by distance, scope and your preferred time window.

What happens in the event of damage or loss?

Damage, loss or excessive soiling is invoiced separately and transparently. We clarify the details in advance so there are no surprises on return.

Are there discounts for tours or long-term rentals?

Yes. For touring productions and long-term rentals we prepare individual project rates that go beyond the published daily, weekend and weekly rates. Just talk to us about your project.

Is there support during the event?

Yes, 24/7, 365 days a year. During live productions we are reachable around the clock, including nights, weekends and public holidays, by phone hotline, remotely into the system or with a technician on site.

How far in advance do I need to book?

That depends on the availability of the equipment you need. The earlier we know about your request, the more reliably we can reserve dates and equipment. For short-notice needs, simply ask us directly.

Contact

Let’s plan
your production.

Send us your requirements, directly via the cart request or by email. We’ll come back with a quote that fits your production.

24/7 support, 365 days a year: During live productions we are reachable around the clock, including nights, weekends and public holidays.

Your request

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Add equipment from the price list or the rack builder.

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